Privacy Policy
Effective date: 2025-11-30 · Jurisdiction: Canada (PIPEDA, provincial privacy laws)
Who we are
Talveron Voice Academy (“TVA”, “we”, “us”) provides vocal training and related services in Canada. This policy explains how we collect, use, disclose, and protect personal information in accordance with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and substantially similar provincial statutes.
Information we collect
- Account and contact details: name, email, phone, mailing address.
- Service data: class registrations, lesson history, assessments, communications.
- Technical data: IP address, device and browser information, timestamps, pages viewed.
- Preferences: theme choice (dark/light), cookie and consent settings stored in your browser.
We collect information directly from you (forms, bookings, communications), automatically through our site (cookies and similar technologies), and from limited third-party tools when you consent.
Purposes and legal bases
- Deliver services and manage accounts.
- Communicate about schedules, updates, and support.
- Improve site performance and user experience.
- Meet legal and regulatory obligations in Canada.
We rely on your consent, fulfillment of a contract, and our legitimate interests that are proportionate and balanced. You may withdraw consent at any time using the controls on this page.
Cookies, localStorage, and similar technologies
We use two main browser technologies: cookies and localStorage.
- Necessary cookies: required for site security and core functionality; cannot be disabled.
- Analytics cookies: help us understand site usage and improve our services.
- Preference storage (localStorage): saves theme choice, session timer, and your consent selections.
You can manage and withdraw consent at any time via the Cookie Preferences controls. If you disable non-essential categories, we will not read or write those items except to store the fact that you opted out.
Analytics
We only activate analytics after you provide consent. When disabled, we do not load analytics scripts or send analytics events. When enabled, analytics data is used to evaluate aggregated usage trends. We do not use analytics to identify you personally without your explicit consent.
Data sharing and international transfers
We do not sell personal information. We may share information with service providers under contract who process data on our behalf with appropriate safeguards. We aim to store data in Canada where feasible. If information is transferred outside Canada, we take steps to ensure a comparable level of protection and inform you where appropriate.
Security
We apply administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access. No system is perfectly secure; please contact us if you suspect a security issue.
Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. When no longer needed, we securely delete or anonymize the data.
Your rights in Canada
- Access and portability: request a copy of your information.
- Correction: update inaccurate or incomplete data.
- Withdrawal of consent: change your cookie and marketing preferences at any time.
- Deletion: request deletion where permitted by law.
- Complaint: contact us, and you may escalate to the Office of the Privacy Commissioner of Canada (OPC) if unresolved.
Use the “Make a privacy request” button to submit a rights request directly from this page.
Children’s privacy
Our services are intended for individuals 13+ unless a guardian is involved. For students under the age of majority, we obtain consent from a parent or legal guardian as required by law.
Updates to this policy
We may update this policy to reflect changes in our practices or the law. Material changes will be communicated on this page with a new effective date.
Contact us
Privacy Officer, Talveron Voice Academy
- Email: [email protected]
- Phone: +1 (604) 673-2849
- Address: 745 Granville St, Vancouver, BC V6Z 1E4, Canada